Prof. Nigel Howard Croft

M.A. (Cantab), Ph.D., FCQI., CQP., MIMMM., C.Eng.

Chairman of ISO’s Technical Committee TC 176/SC 2

Keynote Speech:

“Sustaining Competitivenes through Green Technology Management”


Born in the UK, but currently with dual British and Brazilian citizenship, Prof. Croft holds a first class honours degree in Natural Sciences from Cambridge University, England, and a Doctorate in Materials Science from Sheffield University. He received a PhD in 1981 for his work on the fracture characteristics and mechanisms in cast steel, and was awarded the Brunton Medal for Research Excellence. He is a Chartered Engineer in the UK, a Fellow of the Chartered Quality Institute and a Senior Member of the American Society for Quality. He currently sits on the Board of a number of organizations around the world, including the Chartered Quality Institute (CQI) – UK, and the Social Accountability Accreditation Service for SA 8000 (SAAS) – U.S.A. In 2011 he was appointed Visiting Professor at the College of Business – UUM (University of Northern Malaysia)

Prof. Nigel H. Croft has been actively involved in quality management since 1974, having seen many different perspectives at various times in his career as a quality manager, auditor, industrialist, and consultant. He is recognized as one of the world’s foremost experts in quality management and conformity assessment of management systems in general. Among his many professional activities, he currently holds senior management positions and serves a non-executive board member of a number of commercial and non-profit organizations in the United Kingdom, Switzerland, Middle East, Asia and South America.

Prof. Nigel H. Croft has been active within ISO/TC 176 (the ISO Technical Committee responsible for the ISO 9000 series of standards) since 1995, currently serving as a member of the Chairman’s Strategic Advisory Group, and representing TC 176 and both ISO’s Conformity Assessment Committee (“ISO/CASCO”) and the strategic-level ISO/ILAC/IAF Joint Working Group. As a member of the Brazilian delegation to ISO/TC176, the ISO Technical Committee responsible for Quality Management and the ISO 9000 family of standards, Nigel Croft was responsible for coordinating the implementation of and transition to the year 2000 revision of those standards. After over 15 years of active involvement with ISO/TC 176, he was appointed as Chairman of its Subcommittee SC 2 in February 2010, with responsibility for the ISO 9001 requirements standard and the ISO 9004 guidelines standard, among others. ISO/TC 176/SC 2 has participation from over 80 countries represented via their National Standards Bodies, as well as liaison organizations representing industry groups and other interested parties. There are now over 1,000,000 organizations worldwide that are certified as meeting ISO 9001, which sets out requirements for organizations to be able to demonstrate their ability to consistently provide their customers with conforming products. Croft has also helped produce guidance from ISO on how to deal with outsourcing issues as they relate to quality management.


Research and Publications

  1. “Supply Chains and ISO 9001 ? What to expect and How to get it” ISO Focus (April 2010)
  2. “ISO 9001:2008 ? Small Changes, Big Opportunities”, ISBN 978-0-615-30139-6, published by Sustainable Success Alert (USA)
  3. “Preserving the credibility of ISO 9001:2000 certification” (with R. Dougherty) ISO Management Systems (Sept/Oct 2007)
  4. “ISO 9001:2000 ? What does it mean in the Supply Chain?” ISO Management Systems (April/May 2005)
  5. “Credibility and Integrity of the ISO 9000 Standards” ? ISO Management Systems (March/April 2003)
  6. “The ISO 9000:2000 standards ? some common misconceptions”, EOQ 46th Congress, Harrogate, UK, Oct 2002
  7. “American Society for Quality ISO 9000 Handbook” (Author of Chapters 19 and 42), 2001
  8. “Reviving up Health Care, US Style”, Quality World, July 2001
  9. “ISTO ? A learning experience”, Quality World, June 2001
  10. “ISO 9000:2000 ? A lesson in peace processes” Quality World, Dec 2000